You must bring photographic ID to your exam. This must be the same ID you used at the time of the registration, for example current valid Passport. Candidates without photographic ID, whose identity cannot be confirmed, will not be permitted to sit the exam.
For A Level and GCSE exams; morning exams start at 9.00am and afternoon exams start at 1.30pm. On-demand exams or vocational exams may have different start times – consult the Exam Officer.
For morning exams, we recommend that you arrive at 8.30am. For afternoon exam we recommend that you arrive at 1.00pm.
You must contact the Centre if you believe you will be late for the exam. Candidates who arrive 30 minutes after the exam has started may not be able to sit the exam and the awarding organisation might not accept your exam paper. Candidates who arrive after their exam has finished will not be permitted to sit the exam.
You should contact the Exams Officer if you are unable to attend the exam. If you have experienced an unavoidable exceptional circumstance beyond your control that has caused you to miss your exam, we may be able to apply for special consideration, but you must provide evidence.
A Level and GCSE exam dates are not changeable; you cannot sit them at a later date. You will have to re-sit the papers at the next re-sit opportunity. You will not receive a refund for the exams you did not attend and will need to pay for the resit exams.
You must contact the Exams Officer immediately.
You must contact the Exams Officer immediately.
All exams are held at our Centre at Ark Education Centre, 388, High Road, IG1 1TL.
Yes, you will be permitted to revise for your upcoming exam while in isolation, but you will not be permitted to use any electronic devices.
No, you should bring your own packed lunch and a drink, and you will be permitted to have these over the lunch while you are under supervision.
You will be able to store away any personal belongings away from the exam room and you will not be able to access them until the exam is completed. Personal belongings are stored at your own risk.
You should contact the Exam Officer immediately.
You must bring a black pen, pencils, any mathematical instruments and permitted calculators, and any other equipment required for the exam. You can bring a wristwatch, but this must be placed on your desk in view of the invigilator. Highlighters are permitted, but you must only write answers in black pen.
Pencil cases must be transparent and water bottles must be transparent with no labels.
If you require medication during your exam, speak to the Exams Office or invigilator beforehand.
If you are unsure whether your calculator is permitted, speak to the Exam Officer well before the exam. If your calculator is not authorised, you will not be allowed to use your calculator and may be given a permitted calculator.
You cannot bring any electronic devices into the exam room. You cannot bring coats, scarves, or hats into the exam room, without prior arrangement with the Exams Officer. You cannot bring food into the exam room, without prior arrangement with the Exams Officer. You cannot bring dictionaries into the exam room – if you are entitled to a dictionary this will be provided by the Exams Officer.
Candidates found to have brought prohibited items into the exam room will dealt as per the Centre Exams Policy and are liable for disqualification.
There is no set dress code. You are welcome to wear comfortable smart casual clothes on the exam day. You will not be allowed to wear scarfs and outdoor jackets during the exam. If you are wearing a niqab, you will be able to confirm your ID in private to one of the female staff at the centre. Once your ID has been confirmed you can wear back the niqab and will be guided to the examination room.
Centre does not provide coloured overlays for exams – you must provide your own. We cannot give you one if you forget yours.
No, you must not leave the exam room if you are entitled to supervised rest breaks. Rest breaks are supervised at your exam desk, and you will not have access to your question paper or answer booklet. If you require a toilet break you will be escorted to the designated restroom by an invigilator.
No, you will not get any extra time for going to the toilet during an exam.
No, you must stay for the whole duration of the exam even if you have finished.
You must check the front of your exam paper to ensure everything has been completed before the end of exam. Candidate number, paper code and where applicable sign your name, the invigilators will not be able to complete any missing information. All answer booklets are checked by staff before being sent off to the awarding organisations for marking, but if you have any concerns please come to the Exams Office.
A Level and GCSE results are only released by the awarding organisations on results day. A Level results are usually released on the second Thursday of August of the same year and GCSE results are usually released on the third Thursday of August of the same year. On-demand and vocational results are usually available 28 days after the exam.
You must bring photographic ID to collect results. This could be your driving licence, or passport. Candidates who do not bring photographic ID may not be able to collect their results.
No. You will need to come in person to collect both results and certificates. We are unable to post or supply results over the phone.
Yes. Parents/guardians or friends can collect results on behalf of a candidate by only following the below procedure:
1. The candidate must give written permission that explicitly names the person who will collect their results. This can be done by the candidate emailing email@example.com from their candidate email address (Provided at the time of registration), or by giving the Exams Officer a signed letter.
2. The person collecting results must have photographic ID of themselves.
The Centre is open from 9.00am to 7.30pm on the results day. You can come during this time or the following day.
Yes, please contact the Exams Officer.
You can request to get a remark. There is a charge for this. All post-results enquiries carry a fee; the awarding bodies set fees. If grades are amended as a result of an enquiry the exam board fee will not be charged; the examination centre fees will still apply. Please ask at the centre for more details.
You will receive an email to notify when the certificates arrive in the Exams Office. You will need to come in person or arrange someone to collect your certificate.
Contact the Exams Officer immediately.
You will have to contact the awarding organisation directly to request and pay for replacement certificates. We can assist you if you require your candidate or registration number.
We hold certificates for 12 months in the Exams Office before destroying them, in line with the Data Protection Act.
No, we do not keep copies of certificates. You will need to contact the awarding organisations directly for replacements.
We only hold Candidate information for seven years, in line with the Data Protection Act. If it is more than seven years ago we will not have any information.
We may be able to help you, please contact the Exams Officer.
Contact the Centre on 020 3441 7272 or write to us in firstname.lastname@example.org.